I can help you sort this out, @time.
There are some reasons the direct deposit was rejected by the receiving bank.
- It could be the employee's bank account is closed.
- An incorrect account or routing number was entered into the employee's bank.
To fix this, your employee can contact their bank and request a trace.
We can change the payment status from direct deposit to paper check on the Employee's page in QuickBooks Online (QBO).
Here's how:
- Go to the Payroll menu and then choose Employees.
- Choose the employee you wanted to change the payment method.
- Under Employee details, click the edit pencil icon under Pay.
- On the How do you want to pay... drop-down, change it to Paper check.
- Click Done.
To Edit, Change, and Delete paycheck we can check out these link below:
I've also added articles here about DD issues and voiding paychecks:
Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!