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time
Level 1

The bank rejected a payroll direct deposit attempted last Friday. How can I replace check for employee?

 
1 Comment 1
Maybelle_S
QuickBooks Team

The bank rejected a payroll direct deposit attempted last Friday. How can I replace check for employee?

I can help you sort this out, @time.

 

There are some reasons the direct deposit was rejected by the receiving bank. 

  • It could be the employee's bank account is closed.
  • An incorrect account or routing number was entered into the employee's bank.

To fix this, your employee can contact their bank and request a trace.

 

We can change the payment status from direct deposit to paper check on the Employee's page in QuickBooks Online (QBO).

 

Here's how:

  1. Go to the Payroll menu and then choose Employees.
  2. Choose the employee you wanted to change the payment method.
  3. Under Employee details, click the edit pencil icon under Pay.
  4. On the How do you want to pay... drop-down, change it to Paper check.
  5. Click Done.

To Edit, Change, and Delete paycheck we can check out these link below:  

I've also added articles here about DD issues and voiding paychecks:

Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!

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