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brad70
Level 1

The mileage tracker is only recording a portion drives. it does work,but only about 10% of the time. Any suggestions?

 
1 Comment 1
Maybelle_S
QuickBooks Team

The mileage tracker is only recording a portion drives. it does work,but only about 10% of the time. Any suggestions?

Thanks for bringing this tracking issue to my attention, @brad70.

 

Making sure you get to take full advantage of our mileage tracker is my priority. Let’s get started fixing this issue.

 

Depending on the device you're using, one possible reason your mobile app is not working properly is because of its version. The updated version of Android is 4.75 while for iOS is 4.41.

 

If your app is updated and it's still not working properly, let's apply the following troubleshooting steps:

  1. Log into your QuickBooks Online account via the mobile app.
  2. Go to the Mileage tab.
  3. Ensure that auto-tracking is green and turn On.
  4. Tap the Menu icon.
  5. Choose Settings.
  6. Make sure Track Slow Speed Trips is blue and turn On.
  7. Lastly, ensure that all settings under Mileage Tracking are showing with green light.
  8. If you see red, tap Fix This.

For iOS 11, kindly make sure that the following are enabled and set to "Always":

  • Background App Refresh
  • Motion & Fitness
  • Mobile App
  • Cellular Data
  • Lastly, you’re logged in to the correct QBSE account while tracking the trips.

Once completed, you can do a test drive to check if everything works on your end.

 

For more detailed instruction, you may check out this article: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

Stay in touch with me and let me know how it works on your end. I'm always here to help you in making sure your mobile app works as it was before.

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