Connect with and learn from others in the QuickBooks Community.
Thanks for bringing this tracking issue to my attention, @brad70.
Making sure you get to take full advantage of our mileage tracker is my priority. Let’s get started fixing this issue.
Depending on the device you're using, one possible reason your mobile app is not working properly is because of its version. The updated version of Android is 4.75 while for iOS is 4.41.
If your app is updated and it's still not working properly, let's apply the following troubleshooting steps:
For iOS 11, kindly make sure that the following are enabled and set to "Always":
Once completed, you can do a test drive to check if everything works on your end.
For more detailed instruction, you may check out this article: Fix mileage tracking issues in the QuickBooks Online mobile app.
Stay in touch with me and let me know how it works on your end. I'm always here to help you in making sure your mobile app works as it was before.