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Les-HCA
Level 2

The QBO timesheet is not displaying the select pay item option for time-track-only users. It displays for other users. Is this how timesheets are supposed to work?

 
1 Comment
Rose-A
Moderator

The QBO timesheet is not displaying the select pay item option for time-track-only users. It displays for other users. Is this how timesheets are supposed to work?

Hey there, Les-HCA.

 

Missing options in QuickBooks Online are usually the result of outdated or corrupt cache files in your web browser. Not to worry, you can clear them in just a few easy steps.

 

We can press the F5 key on your keyboard to refresh the page. If it doesn't show up, we can do some of the basic troubleshooting steps.

 

Use these keyboard shortcuts depending on the browser you're using:

 

  • Google Chrome: press Ctrl Shift N.
  • Mozilla Firefox: press Ctrl Shift P.
  • Internet Explorer: press Ctrl Shift P.
  • Safari: press Command Shift N.

 

If the users are able to select the pay item option via the private window, let's clear the browser's cache on your regular web browser or you can press CTRL+Shift and Delete key on your keyboard altogether.

 

To learn more about types of users and timesheet processes, see the links below:

 

If you have questions about the process, don't hesitate to leave me a comment below. I'll be here to answer them for you. 

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