I am the bookkeeper for our company. I sent myself an invitation to fill out a W-9, but everytime I try to follow the invitation, it asks me to sign in and then says "there's an issue on our end. We're on it." Any ideas how I can get this W-9 filled out?
I'd like to take care of your concern myself. However, it would be best to reach out to our Technical Support team to check your issue further. They have the necessary tools to help you settle this so you can fill out the Form W-9.
Go to the Help menu.
Type in/click Talk to a human.
Enter your concern.
Select I need a human until you see a Get help from a human option.
Choose to Get a callback.
I've attached some articles here for more information about the form: