Hi there, @tracy-daedalcons.
I'd like to take care of your concern myself. However, it would be best to reach out to our Technical Support team to check your issue further. They have the necessary tools to help you settle this so you can fill out the Form W-9.
Here’s how:
- Go to the Help menu.
- Type in/click Talk to a human.
- Enter your concern.
- Select I need a human until you see a Get help from a human option.
- Choose to Get a callback.
I've attached some articles here for more information about the form:
If you have additional questions with W-9, please don't hesitate to leave a message in the comment section. I'll be here. Take care and have a good one!
