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Hello there, lamontwalcottrad.
I'd like to route you to the right support that can help fix the error message you're getting when changing banks for payroll.
We have a dedicated team for Assisted Payroll whom you can ask for help. They have the tools to check your account and can conduct a screen sharing session if necessary.
Additionally, our phone support may be temporarily unavailable due to the recent pandemic virus which affects our staffing. For now, you can reach our Chat Support instead.
Here are the steps to contact support:
Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.
Get back to me if you have other concerns. I'll be around to answer them all for you. Keep safe and have a good one!