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Level 1

Today when entering weekly timesheet entries in BOTH QBO and the Mac app, after entering hours in one day and tabbing or clicking on the next day, the whole line vanishes

If I save, the row will reappear, and then I can enter more hours, but this is tedious and time-consuming. Has anyone else experienced this? Any solutions?
3 Comments
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Moderator

Today when entering weekly timesheet entries in BOTH QBO and the Mac app, after entering hours in one day and tabbing or clicking on the next day, the whole line vanishes

Welcome, @Pete4.

 

Thanks for posting here in the Community. I'm here to help fix the issue you're having when entering Weekly Timesheet entries in both QuickBooks Online (QBO) and Mac app.

 

I tried this on my end but I'm not getting the same results. I also check if there are any reported cases similar to this but there isn't. To isolate this, try logging into your QBO account using a different browser or a private browser. Your browser's settings or old cache might have caused this unexpected behavior while using QBO. To use a private browser, here's how:

 

  • On your keyboard, press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Internet Explorer).
  • Control + Option + P (Safari).

 

Once logged in, try to enter the hours on the Weekly Timesheet again and check if the line still vanishes. If it works, go back to your default browser and perform clear cache to remove temporary internet files on your computer. For your reference, you may check out this article for further guidance: How do I clear my browser cache and temporary Internet files?.

 

Give this a try and let me know how it goes by leaving a comment below. I'd be glad to answer should you have some additional questions. I'm always here to help. Have a good one!

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Level 1

Today when entering weekly timesheet entries in BOTH QBO and the Mac app, after entering hours in one day and tabbing or clicking on the next day, the whole line vanishes

Hi Fritz,

 

Thanks for getting back to me!

 

The issue is still happening to me in Safari (after clearing caches), Chrome (after clearing caches) and the Quickbooks Mac app. The line is till vanishing until I save the timesheet. It's a very weird issue!

 

Pete

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QuickBooks Team

Today when entering weekly timesheet entries in BOTH QBO and the Mac app, after entering hours in one day and tabbing or clicking on the next day, the whole line vanishes

Some QBO users shared that the browser troubleshooting steps fixed the issue, Pete.

 

I'd like to let you know that this issue with the timesheets has been reported to our engineers. While we're working on getting this resolved, please give us a call. We'll add you to the affected users' list to closely monitor how many users are having the same issue.

 

Here's how to get our contact number:

  1. Open this link on a browser https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Solving issues & error Messages topic.
  4. Click the Employees sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please let me know if you need anything else.

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