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austinwwct
Level 1

trying to approve employee time and it keeps asking me to update employee details and add pay rat ive gone back in and saved the pay rate 10 times

 
1 Comment 1
RazzieE
QuickBooks Team

trying to approve employee time and it keeps asking me to update employee details and add pay rat ive gone back in and saved the pay rate 10 times

Hi there, @austinwwct. Welcome to the Community.

 

It looks like you're experiencing a payroll mapping issue in QuickBooks Time, which is preventing you from approving employee time. Let me discuss this further.

 

To begin, A payroll mapping error happens when employee details and pay rates aren't correctly assigned to payroll items. To get this fix, let's assign payroll items in QuickBooks Time.

 

Here’s how you can do it:

 

  1. Open QuickBooks Time and click on the QuickBooks dropdown.
  2. Select Preferences from the menu.
  3. Click the Payroll Item Mapping Tool to open the mapping settings.
  4. Assign the appropriate pay type for each employee.
  5. Once done, close the window to save the changes.

 

After completing these steps, try approving the employee time again. If you still encounter errors, I highly suggest contacting our Live Support Expert to assist you further with this. They have the necessary tools to resolve this matter.

 

Additionally, you can visit this article for your future use if you want to run your payroll in QuickBooks Online: Create and run your payroll.

 

You can return to this thread if you need further assistance.

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