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TRYING TO CANCEL ENHANCED PAYROLL - NOT WORKING

 
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Moderator

Re: TRYING TO CANCEL ENHANCED PAYROLL - NOT WORKING

Hello KDVIA,

 

I can walk you through cancelling the payroll subscription within your QuickBooks Desktop Payroll account. Please follow these steps:

  1. Select Employees at the top.
  2. Choose My Payroll Service and click on Account/Billing Info.
  3. Sign in using your Intuit Account login. The Account Maintenance page will open.
  4. In the Service Information section, select Cancel.
  5. Proceed with the process to cancel your payroll service.

You can also cancel it through online. Here's how:

  1. Log into you Intuit Account using your Intuit credentials.
  2. Under Products & Services, choose the Payroll Subscription.
  3. Select Cancel Service at the top right.
  4. Select a cancel reason. 
  5. Proceed with cancelling the account. 

You can always post more questions here in the Community if you need more help.