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Level 2

Unable to change team members e-mail address

The recent issues surrounding TSheets and QB integration have brought some things to light. Specifically, I am unable to change the e-mail address for team members in TSheets


-From the Administrators page, I go to My Team>Team Members info. 

-Icon in the Members info next to the e-mail address indicates this info is populated from QB. I confirmed the corrected address in QB and performed a sync.

-New address in QB is not transferred to TSheets.

-Team Members are unable to reset their info because the wrong/old address is entered in their app.



1 Comment
QuickBooks Team

Unable to change team members e-mail address

Thanks for bringing this to our attention, @x2bate.


It could be that the stored cache and cookies are the reason why you're unable to update your team member's e-mail address in TSheets. Let me share some basic troubleshooting steps that will help you get back to work. 


Let's start by accessing your account using a private browser. This doesn't save your site data and visited pages. You can press the following keys to access this mode:


  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).


If you're able to change your team member's email address, let's go back to your regular browser and clear the cache to delete the junk files. If the same thing happens, we can use other supported browsers in the meantime so you can get to your tasks. The one you're currently using may have temporary issues with TSheets.


You can also check this article for further guidance on how you can add and manage team members in TSheets: How to add, archive, edit a team member in TSheets.


I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section, and I'll get back to you as soon as I can. 

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