UNABLE TO RUN PAYROLL- ABSOLUTELY UNPROFESSIONAL

We appreciate your time in reaching out to us here, The Water Pros.

Currently, our engineers are still working on resolving this issue as soon as possible. To ensure you'll get an update to the status, I recommend contacting our Phone Support Team again. They have the option to help you run the payroll and add your company information to the list of affected users.

Before doing so, please check out our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

Please feel free to post your reply in thread if you have additional questions or concerns for QuickBooks Online. Thank you for your patience. 

I've been contacting support for the past two weeks, opened a ticket and continue waiting for a solution. How can this continue to be an issue? It is absolutely absurd! 

To top it off! someone who read my post tried to scam me.! 

After I posted this message yesterday I received a call from "Quick books" stating they were part of the "data service team" and were going to help me resolve the issue. I granted them access to view my computer through 123rescue.com. They sounded helpful and were accessing errors on my computer. I'm never comfortable with anyone accessing my computer so I kept and eye on his movements and soon realized he was making changes without my authorization so I quickly uninstalled the 123rescue app and changed all my passwords. Did they access my passwords and personal information? I am almost  100% positive! I had to call my bank and place holds and change all my passwords. All this started because QBO Cannot resolve this issue... 

The scammer even created a price breakdown for fixing my payroll issue and provided a phone number to call back...... PLEASE LOOK INTO THIS AT LEAST!!!