I have been trying to work with Quickbooks support for weeks now to set up my account correctly.
Here is the issue.
I have spent HOURS on the phone with support to no conclusion.
I receive this error:
Object Not Found : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees.
I appreciate you for sharing the details of the issue of your concern with us, @mgstaff. I’m here to help make sure you can run payroll in no time.
The error message you're getting means an account, customer, item, vendor, or employee that you're trying to use has been made inactive. You can filter each of these to see any objects that you have made inactive.
You can do the same for troubleshooting the payroll items listed on your account and other fields. Here are the steps to verify the status of each field:
There are specific reports that can help you find and determine if there are duplicates. You can run these reports: Employee Contact List Report, Customer Contact List Report, Product/Service List Report, Account List Report, Vendor Contact List Report.
Then, you can customize the reports. Here's how:
Once you’ve identified which item is inactive and the status will now be Active. You can now run the payroll seamlessly.
You can always tag me in your reply if you have other concerns or questions. I'll keep an eye out for your response. Have a good one!
I have tried all of these. The issue is a technical backend issue. Quickbooks is set up such that when you "purge company" it does NOT purge the employees but it does purge all associated information. This causes your own software to break.
None of your advice resulted in a positive outcome.
I have been dealing with this now for WEEKS. I have tax documents due and am unable to do so with quickbooks. This is going to cause me fees.
What is the status of this issue?
Joining the thread to help with your payroll concern,mgstaff.
I appreciate you for performing the steps provided by my colleague above. I know you've already called in. However, I'd still suggest contacting to our Payroll Support again. They can take a closer look at this to determine what's causing the issue even if the everything has already been setup correctly.
You can check out this article for our most updated contact information and scheduled hours: Support hours and types.
You can always visit our help articles in case you need some information about QuickBooks payroll.
Kindly update me on the result as I want to make sure this is resolved. I'm also here if you need further help with this. Have a good one!
I have done this over 10 times and spent 10 hours reexplaining this issue to 10 different people and I STILL have the problem. PLEASE HELP
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.