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Terribw
Level 1

unemployment payroll item disappeared

My OH-Unemployment payroll item disappeared on the last payroll update

1 Comment 1
SarahannC
Moderator

unemployment payroll item disappeared

Hi there, Terribw.

 

Let me share with you a few ways on how to get back the unemployment payroll again in QuickBooks Desktop.

 

First, let's include all payroll items, which means adding inactive and active items on the lists. It could be that item has been inactivated after doing the payroll update.

 

Let's follow the steps below to figure it out. Here's how:

 

  1. From the Edit menu, select Payroll Item List.
  2. At the bottom part of the item lists, tick the Include inactive box.
  3. The system will make all inactive items visible. As we can see them, they have an X mark next to its name, which means they're deactivated.

 

For additional reference, let's see this sample:

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If the item doesn't appear, let's rebuild data within your company file. It helps to recover missing items and make payroll items visible. It's recommended to perform the rebuild data when experiencing odd behavior even after the payroll update.

 

To make sure we won't miss a single step in fixing the data damaged, let's visit this article and follow the steps given. When doing the rebuild data, you'll be prompted to create backup a copy of your company file. This is to ensure having a secured copy of it since there might be any changes made after the process.

 

Let me know if you have follow-up questions. I'm always here to assist more. Have a good one. Take care!

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