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XSResearch
Level 1

"Update your payroll account info by July 31"->"update now" does not work at all.

Any one experience this issue?

Using Quickbook Pro Plus 2021, got message to ""Update your payroll account info by July 31, 2021".

Click the "update now" link, it opens a window for login but after put the info, it is hanging there and then disappeared. 

17 Comments 17
Jovychris_A
QuickBooks Team

"Update your payroll account info by July 31"->"update now" does not work at all.

Let me help you update your payroll account info and share experience about the hurdle you're getting, @XSResearch.

 

I've seen some users get unexpected results 2 weeks ago like getting error and some were able to update the payroll account info successfully.

 

When paying employees and contractors by direct deposit (DD), the federal and state regulations require us to verify your business and Principal Officer info by July 31, 2021. You’ll need to make sure to update your account info to avoid any possible DD issues (i.e., paying employees and contractors and electronically paying payroll taxes and filing tax forms).

 

Here's the following info you'll need:

  • Physical business address
  • Principal Officer’s physical home address
  • Principal Officer’s Social Security Number
  • Principal Officer’s date of birth
  • Business type
  • Industry type

 

If the Update now link is hanging and suddenly disappears, I'd recommend doing these things:

  1. Get the latest QuickBooks Desktop release.
  2. Sign in as the Primary Admin in your QuickBooks company file and sign in through your Intuit Account.

 

For more information about why you're required to give your business and Principal Officer info in QBDT Payroll, you can refer to this article: Understand why you need to update your account info for payroll.

 

You can also visit our QuickBooks Help Articles page if you need some reference in completing your other payroll tasks.

 

I look forward to any updates from you about this topic. Please feel free to post them here or mention my name so I can further help you. Take care always!

shuaib95
Level 2

"Update your payroll account info by July 31"->"update now" does not work at all.

I got the email stating I need to update the information...but I don't see anything in Payroll Center?  When will this appear?  I'm using QB 2020, logged in as Intuit account & Admin and all updates are installed.

DivinaMercy_N
QuickBooks Team

"Update your payroll account info by July 31"->"update now" does not work at all.

Hello, @shuaib95.

 

Welcome to the Community. If you want to update your Payroll information in QuickBooks Desktop (QBDT), here are the steps you can perform.

 

For Basic, Standard, and Enhanced versions:

  1. Go to Employees then, My Payroll Service.
  2. Click Account/Billing Information.
  3. Log in using your Intuit Account credentials. This will open the Payroll Account Management portal.
  4. Navigate to the Payroll Details section. Confirm the EIN showing is the right company for which you want to make changes on Payroll Admin.
  5. Select Edit.
  6. If you have signed up for direct deposit, enter your PIN and select Continue.
  7. Update the contact details such as name, phone number, and email.
  8. Click Update. Wait for the confirmation then, Close.
  9. Review the updated Contacts information and close the Payroll Account Management portal.

 

If you're using Assisted Payroll, please follow the detailed steps in this article: Update Payroll Admin information in QuickBooks.

 

However, if the steps above do not work for you, I highly suggest reaching out to our Payroll support team. They can pull up your account in a secure place and assist you further in updating your information. Here's how to connect with them:

  1. Click the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter your brief description of your concern. Example: I need to update Payroll information in QuickBooks Desktop. 
  4. Select Continue.
  5. Choose either Start messaging or Get a callback.

 

Also, QuickBooks has several payroll reports that you can open to get a summary of your employee and payroll information. To get started, check out this article: Excel-based payroll reports. 

 

Should you need any assistance with updating your payroll info, please leave a reply below. I'm available here to help at any time. Take care always.

BethMcCasland
Level 1

"Update your payroll account info by July 31"->"update now" does not work at all.

I followed these directions, but still do not see the option to edit the missing information QB has notified me about via email. Is there a way to see what exactly is missing? And if so, how do I insert the correct information? It does not give me an option to add in a SSN even though it is missing. 

JasroV
QuickBooks Team

"Update your payroll account info by July 31"->"update now" does not work at all.

I appreciate you for going through the steps shared by my colleague above, Beth.

 

I can provide you some insights on how you can update your payroll information.

 

You'll want to ensure you've downloaded the latest QuickBooks Desktop (QBDT) release and payroll tax table. This way, we can guarantee your software is up to date with the newest features and patches.

 

Once done, you can now update your payroll information. If the issue persists, I recommend running the Verify Rebuild utility tool. This scans your company file for errors and resolves them right away. Let me guide you how. 

 

To Verify:

 

  1. Go to the Window menu.
  2. Select Close All.
  3. Then, go to the File menu.
  4. Select Utilities.
  5. Click Verify Data.

 

To Rebuild:

 

  1. Go to the File menu.
  2. Select Utilities.
  3. Then click Rebuild Data.

You can also check this article for the complete details: Verify and Rebuild Data in QuickBooks Desktop.

 

Once everything looks good, you can now run your payroll seamlessly. You can utilize this link to be guided through the process: Get started with Payroll.

 

You're always welcome to tag me in your reply whenever you have other questions managing your payroll. I'm always around ready to lend a helping hand. Have a good one!

SamG1
Level 1

"Update your payroll account info by July 31"->"update now" does not work at all.

I have followed all the prompts and have the information entered, but I can not get the system to accept my PIN. 

JessT
QuickBooks Team

"Update your payroll account info by July 31"->"update now" does not work at all.

Hi SamG1,

 

Thank you for posting today. I'll help you with your PIN.

 

Please don't try and try so you won't get blocked. Instead, you can reset your PIN. Please follow the detailed steps in this article: Change PIN for processing direct deposit payroll. Follow Method 2.

 

Let me know if you need more help with your PIN.

Wraitch
Level 1

"Update your payroll account info by July 31"->"update now" does not work at all.

I have the same issue as well. "NOT a valid PIN" is what it says every time I get to the last step. I am certainly using the correct PIN as I have sent multiple payrolls in the weeks I have been attempting to go through the MANDATORY payroll information update process. Clearly an internal issue that has STILL not been corrected. Seems by the responses above that there is a serious lack of knowledge about the software. I have yet to find a solution. Has anyone found a solution on this glitch aside from sitting on hold for hours? I'm not at that point yet. 

AbegailS_
QuickBooks Team

"Update your payroll account info by July 31"->"update now" does not work at all.

Thank you for providing detailed information about your concern, @Wraitch

 

I know how important is to update your payroll account. Allow me to provide you some help here.

 

I  suggest reaching out to our Payroll support team. They can pull up your account in a secure place and assist you further in updating your information. Here's how to contact them:

 

  1. Click the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Enter your brief description of your concern. Example: I need to update Payroll information in QuickBooks Desktop. 
  4. Select Continue.
  5. Choose either Start messaging or Get a callback.

 

For more details about the process, you can check out this article: Understand why you need to update your account info for payroll.

 

You can also visit our QuickBooks Help Articles page if you need some reference in completing your other payroll tasks.

 

Let me know in your reply if you any other concerns or questions running your QBDT. I'll be around ready to back you up. Have a great day!

 

Sarah15
Level 2

"Update your payroll account info by July 31"->"update now" does not work at all.

I had the same issue and figured it out. My payroll pin# contained a special character, ? $ ! @ etc...  So, I had to change my payroll pin# to only letters and numbers.

Wraitch
Level 1

"Update your payroll account info by July 31"->"update now" does not work at all.

THANK YOU! That solved my issue as well! Yay! Maybe now the "Experts" will have an answer to this dilemma rather than asking us to contact intuit unnecessarily. Thanks again! 

MorganB
Content Leader

"Update your payroll account info by July 31"->"update now" does not work at all.

Hey there, Sarah15.

 

Thanks so much for joining the conversation and letting the Community know how you were able to update your Desktop Payroll account. That's exactly what this space is for - friends helping friends.

 

You know where to come if you ever need assistance. There's also a variety of video tutorials and the resource center if you ever need an extra hand.

 

Take care!

MorganB
Content Leader

"Update your payroll account info by July 31"->"update now" does not work at all.

I'm so glad you found the answer you were looking for, Wraitch. That's one of the many things I love about the Community, the tips and tricks that QuickBooks users find and share with each other.

 

In addition to the video tutorials and Resource Center mentioned above, there's also QuickBooks webinars available.

 

Don't hesitate to reach back out if you have any other questions!

BAR5
Level 1

"Update your payroll account info by July 31"->"update now" does not work at all.

I'm in my Quickbooks now & I've added the required info to update my payroll account info by 731/21 but when I try to enter my 4 digit PIN Quickbooks won't accept it.

 

what do I do?

MorganB
Content Leader

"Update your payroll account info by July 31"->"update now" does not work at all.

Good afternoon, BAR5.

 

Thanks for reaching out here in the Community for support. I want to make sure you're able to update your QuickBooks Desktop Payroll account.

 

Does your payroll PIN contain any special characters like !,&, or $ for example? If it does, try changing it to only letters and numbers, as the system doesn't recognize anything else. 

 

I recommend the following linked article that provides even more info on changing the PIN for processing direct deposit payroll.

 

Once you've reset your PIN you'll be able to complete the update in no time! Please let me know if there's anything else you need assistance with.

 

sheila76
Level 1

"Update your payroll account info by July 31"->"update now" does not work at all.

It will not accept my Pin either and I have no special characters in my pin.

It is a 6 character PIN number I have been using since 2007 and I do not wish to change it,

so what can I do and also do you know if they are trying to resolve this issue?

Thank you.

MorganB
Content Leader

"Update your payroll account info by July 31"->"update now" does not work at all.

Hi, sheila76.

 

Thanks for joining the thread and for trying out the steps I mentioned above to update your Desktop Payroll account.

 

Since the PIN isn't the problem, I recommend reaching out to a member of the Payroll Support Team. Agents have specialized tools, such as the ability to share your screen, and take a more in depth look. They'll also be able to get your company added to any open tickets related to this issue. Here's how to get in touch with the team:

 

1. With QuickBooks open, press the F1 key on your keyboard.

2. Select Contact Us.

3. Enter Support in the field and click Continue.

4. From here you can being a live chat session with an agent.

 

The following link provides these steps if you ever need them again in the future: Contact the QuickBooks Desktop Customer Support Team

 

Please don't hesitate to reach back out if you have any other questions. I'll be here to help in any way that I can.

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