Hello @BTruesdail,
Currently, we have an on-going issue where employees are unable to view their paychecks on the Workforce. Rest assured that we've informed our engineers and they're in all hands working to fix this as soon as possible.
In the meantime, you can let your employees use the Workforce via incognito or private browsing mode. But if it doesn't work, you can manually send a copy of paychecks to your employees via email.
In addition, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. Once added, you'll receive all available updates about this issue through your email. To do so:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
Lastly, I've included this helpful article in case you need some ideas about how you can change your user ID or email address in the Workforce: How do I?
We appreciate you patiently waiting as we're working on this. Please let me know in the comments if you have any other questions.
