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Disregard. I found my answer in another help chat. I had to update the QB desktop in addition to doing the payroll update. It’s all fixed and showing the 2020 W4 options.
Welcome and thanks for sharing these steps, @john-upside-even.
I'm happy to know that you've already fixed this! Information like this will help other users who may be experiencing the same issue.
Just in case, I'll add these articles for future reference:
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Please know that I'm only a post away if you have any other issues or concerns. I'll be here to assist. Have a great day!