Hello there, SWFannin.
Thanks for checking in with us today.
There is an ongoing investigation about this issue when paying bills using an existing credit.
I recommend you give us a quick call so we can add your company information to the list of affected users. This way, it'll be easier to disseminate updates of the investigation.
You can reach them through this link: Contact the QuickBooks Desktop Customer Support Team.
I also suggest you provide this investigation number INV-30055 to the representative as a reference.
Stay in touch and updated for any progress about this investigation. We appreciate your patience. Let me know if there's anything I can help. I'll be around.