Very serious bug - MA - Withholdings are zeros

I think the report is filtered on liability-type accounts.

Does MA - Withholding use your standard payroll liability account, or another liability account?

Thank you for lending a hand here. I am sorry but I don't know the difference. It worked flawlessly for quite a few years.

Here is how I found out. First, I used "Pay Payroll Liabilities" to pay $x for MA-Withholding for Q2. Later, I realized the amount should be $y which is 6x higher than $x.  $x is actually only for a month. Let me emphasize again that all other items are correct. 

BTW, I closed and restarted QB a few times to no avail.

I'm chiming in to share some details about about your concern, @hz10.

The possible reason your withholding shows zero is that you've made changes to your employees' accounts. Changes in your employees' accounts, know that it can affect the MA- withholding setup. You'll also want to check how QuickBooks Desktop (QBDT) calculates your state income tax.

For more information about how QBDT calculate your state income tax, feel free to visit this article: Understand how QuickBooks Desktop calculates your payroll taxes.

In case you've made no changes to your employees' accounts, you'll want to reach out to our QuickBooks Desktop Support team. This way, they'll be able to check on your account and determine the root cause of the issue. Refer to this article for further guidance:  Contact QuickBooks Desktop support.

In addition, I've got you this article for further guidelines on how to file your forms in QBDT: Filing forms.

You may also check this page in case you'd want to learn how to troubleshoot income tax withheld shows 0: Troubleshoot no income tax withheld from a paycheck.

If you need help performing specific tasks in QuickBooks, know that you're always welcome to post here in the Community space. We'll be more than happy to have you here again. Take care!

Thank you for the information. I have not made any changes to the employee account. The MA-Withholdings are manually entered for every paycheck. They are not calculated by QB.

We appreciate you for keeping us updated, @hz10. Let me route you to the right support who can assist you in fixing the MA withholdings.

Based on your scenario, I suggest getting in touch with our Payroll Support team. This enables them to research this further and provide you with the best answer to your concern. Here's how:

1. Run your QuickBooks company.
2. Click on the Help menu, then choose QuickBooks Desktop Help.
3. Click on Contact Us.
4. Type in your concern then hit Continue.
5. Select a way to connect with us:
   • Post a question.
   • Start messaging.
   • Get a callback.

You can also chat with our specialists, just click on the link depending on your product: Do it Yourself, Assisted.

Lastly, please note their support hours to ensure they're available for assistance.

Feel free to read this module about handling payroll reports: Create a payroll summary report in QuickBooks. This helps you review your payroll transactions quickly.

Keep in touch if you have other concerns with payroll or QuickBooks. We're here to back you up any time. Take the best care!

I went to the contact page but it is not a place for reporting a bug. Where can I report the bug?

Thank you. I followed your instructions and opened the window, but could not find "Contac Us" unfortunately.

BTW, I do not have any payroll subscriptions. I produce paychecks manually. I had been working fine for a number of years.

I appreciate the steps you've performed to contact us, hz10.

Since you're unable to locate the Contact us option, I've got another way how you can contact us to talk to our live support. 

Here's how:

1. Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop.
2. Select your product and click Continue.
3. Select which edition of your product.
4. Enter your questions in the field provided.
5. Click on Continue.
6. You can click on Have us call you button.
   

You can also visit our QuickBooks Help page. There are full of useful articles and topics that'll surely help you with other tasks in QuickBooks Desktop.

Know that you're always welcome to post again in the Community space if you need help with performing a task in the future.

Thank you @GlinetteC for the instructions. I did chat with a rep but was directed back here because I do not have any payroll subscription. I believe this is a software bug.

BTW, I have just created paychecks for July and the payroll liabilities for July look correct.