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Level 1

View my paycheck W-2's

I am an accountant and have submitted at least 35 sets of W-2's online to View My Paycheck.  I am getting lots of calls from my clients and their employees about how they can not receive the forms online.  What's going on?  Is there an issue, or Am I missing a step?  I have updated payroll, resent, emailed and done everything I can to get these available online for them  I need help right away because if I need to go back andstart reprinting all of these, I need to get some forms ordered.



1 Comment 1

View my paycheck W-2's

Hello there, @clmusbooks.


Thank you for joining the Community. Allow me to help share some insights about checking W-2s on the View My Paycheck or QuickBooks Workforce site. 


You're correct. If you selected to provide employees online access to their W-2 forms and send email to them, the forms should be available on their accounts, and they'll receive an email notification.


To start, let's verify if the employee can see the W-2 tab on their View My Paycheck or QuickBooks Workforce accounts. I've attached a screenshot for reference.


Here's how:

  1. Sign in to your account on
  2. Select the W-2 tab.



For more information, please check this article: ViewMyPaycheck: QuickBooks Desktop for Windows FAQs.


If they don't see that tab, that's the possible reason why they are saying that they don't receive the forms online.


To fix this, I recommend calling our Payroll Support. They have the tools to determine what's causing the issue and help you get back to business in no time.


Here's how you can reach them: 

  1. Go to
  2. Select your Payroll Subscription type.
  3. Click Payroll.
  4. Click on the View Contact Info button to get their contact number.

You can also reach them via chat. The agents can support you as well as your employees.


That should point you in the right direction today.


I'm just a post away if you should have any questions about W-2 on the View My Paycheck site. I'll be happy to help you out. Have a great day.

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