W-4 Problem filling in Line 3

I’ll make sure to fix this concern so can enter the amount successfully, @RKR21.

The online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the platform's functionalities. We can perform some steps here to get this resolve. 

To start, try to access your account in a private window. Then check if you’re able to enter the amount. You can use these key shortcuts below for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Then go back to your main browser and clear the cache if it works. Doing this helps our applications run better. You can also use other supported browsers as an alternative. 

Additionally, you can visit this link that tackles the changes of the Federal W-4. The article contains instructions to enter and print a W-4 for employees.

Don’t hesitate to reach out back if you have other payroll concerns. I’ll be more than happy to assist you further. Have a good rest!

 Thanks for fixing this problem.  It was very frustrating.  

One other problem I am having is after the first of the year

my bank isn't connected to my QB.  I've tried to reconnect

but no luck.  I called my bank and they said to call QB.

Apparently that isn't an option anymore, so I don't know how

to resolve this issue.

I'm glad to hear that you're now able to update the W-4 for your employees, RKR21.

For the bank, you can link it as long as your financial institution allows their online banking to connect with QuickBooks. Just make to select the right website when on the list when you connect it.

Check out this article for your guide: Find your bank or credit card account when you connect to online banking.

If your bank won't allow the sync, you can download transactions using a CSV file from their website. Then, manually import statements to QuickBooks.

I'll also appreciate it if you can tell me the name of your bank so I can check here on my end. 

Let me know if you need anything else with QuickBooks. I'm always glad to help you.