Hi there, @CSBrewer.
I’m here to clarify why the amount in Box 16 of your W-2 doesn't match with Box 1.
Box 1 may not be the same as Box 16 on form W2, depending on the employee’s pre-tax benefits or filing status.
To learn more about it, you can check out this article: Understand why the wage amounts are different on your employees' W-2
See this article for more details: Print your W-2 forms.
In addition to this, you can also invite your employees to the workforce and let them view their W-2s online. You can check this article for the complete details: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s.
To give more insights about this, check out the following articles:
Just in case you want to print W-2, feel free to read this article for the detailed steps and information: Print W-2 and W-3 forms.
In case you have other concerns with your W-2s, you can always share them with me. I’ll be around to listen and help you out. Keep safe and more success in your business!