I ran my W2's yesterday, want to have them all uploaded to View My Paycheck. Anyways, I got the pop-up that was sent to the employees that said "Yay! Your W2 is ready, log in!!". But, next day and there are still no W2's uploaded to the View My Paycheck pages for employees. Did I do something wrong to prevent upload, or is there just a delay in this process? I did click the button to "send payroll data" to the cloud.
Hey there, ryansw,
I can see this is your first post so I'd like to welcome you to the Community! I can share an update about the employee's W-2's not showing in ViewMyPaycheck.
Our Support Team currently tagged this problem as an ongoing issue with QuickBooks Desktop. Our engineers are closely working to implement a solution for this unexpected hitch.
While they do, we would suggest getting in touch with our Payroll Care Support Team to have you added to our notification list of affected users. You can request our representatives to add you to the investigation number INV-24325. Here's how you can contact us:
In the meantime, here are some workarounds you can try to complete your work:
That should do it, ryansw.
Please let me know how this goes. I'm here if you need further assistance with QuickBooks. All the best!
Hello there, chris6.
Thanks for joining this thread. I'm here to provide some additional updates about the W2 on the ViewMyPaycheck page.
As of now, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. I also encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email.
You can reach our support team by following the steps provided by Jen_D on her post above.
We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.
Hi there, CY213.
If you're referring to the INV-24325 provided above, the issue has been resolved. Since you encountered the same issue in W2 2019, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account and conduct an investigation on why this issue persists for 2019.
Before contacting them, please note the following criteria:
Here's how to get in touch with our QuickBooks Support Team.
1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Click Contact Us.
4. Under What can we help you with?, enter any concerns.
5. Click Let's Talk.
6. You'll be routed into the Choose a way to connect with us page.
7. Select how you want to contact them and fill in the information.
In the meantime, the employees can contact their employer to request for W2 copy.
You may check this article on how to print a replacement employee W-2 form and what ate the related articles about W2: How to reprint or replace employee W-2 forms.
Please check this article what type of paper available in printing W2 forms and the important information about W2:Types of paper available for printing W-2 forms.
You are always welcome to post here in QuickBooks Community and I'm always here to help you.