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W2's into View My Paycheck

Hello,

 

I ran my W2's yesterday, want to have them all uploaded to View My Paycheck.  Anyways, I got the pop-up that was sent to the employees that said "Yay! Your W2 is ready, log in!!".  But, next day and there are still no W2's uploaded to the View My Paycheck pages for employees.  Did I do something wrong to prevent upload, or is there just a delay in this process?  I did click the button to "send payroll data" to the cloud.  

3 Comments
Moderator

Re: W2's into View My Paycheck

Hey there, ryansw,

 

I can see this is your first post so I'd like to welcome you to the Community! I can share an update about the employee's W-2's not showing in ViewMyPaycheck.

 

Our Support Team currently tagged this problem as an ongoing issue with QuickBooks Desktop. Our engineers are closely working to implement a solution for this unexpected hitch.


While they do, we would suggest getting in touch with our Payroll Care Support Team to have you added to our notification list of affected users. You can request our representatives to add you to the investigation number INV-24325. Here's how you can contact us:

  1. Go to http://payroll.intuit.com/support/contact/.
  2. Select your Payroll Subscription type, then choose a topic.
  3.  Click on the View Contact Info button.

In the meantime, here are some workarounds you can try to complete your work:

  1. Delete cache and cookies.
  2. Try other browser (Chrome, Firefox , Safari)
  3. If customer is still under the old experience (paychecks.intuit.com) you can let the customer try to access W2 on workforce.intuit.com.
  4. Try different computer/device.
  5. Manually print or email employee's W-2 form.

That should do it, ryansw.

 

Please let me know how this goes. I'm here if you need further assistance with QuickBooks. All the best!

Frequent Explorer *

Re: W2's into View My Paycheck

Why is Intuit not letting clients know about this problem! What are they doing to fix it? This should be a priority!

QuickBooks Team

Re: W2's into View My Paycheck

Hello there, chris6.

 

Thanks for joining this thread. I'm here to provide some additional updates about the W2 on the ViewMyPaycheck page.

 

 As of now, we haven’t received any updates yet if when this will be resolved, but rest assured that our engineers are currently investigating and working on an immediate fix. I also  encourage you to reach out to our Customer Care Team to add your account to the list of affected users. This way, you'll be notified of any updates on the progress on the investigation via email. 


You can reach our support team by following the steps provided by Jen_D on her post above. 


We appreciate your patience as we work through this. If there's anything else I can do for you, please let me know. I'll be around to help you out.