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We had a payroll pin years ago and no one knows it how can we find it?

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We had a payroll pin years ago and no one knows it how can we find it?

Congrats on your first post here in the Community forum, julie86.


If you can't remember your Payroll PIN, I have some troubleshooting steps that you can follow to resolve this. 


You can reset a lost or forgotten PIN, by downloading the PIN request form


To complete the task, you need the following data:

  • The form must be signed by the Primary Principal or Secondary Principal. The Primary Principal is the person you have assigned as the owner of the company when you signed up for the direct deposit service.
  • Indicate the EIN (Employer Identification Number) of the company that is requesting for PIN change.
  • Photocopy/Picture of any government-issued ID (e.g. driver s license) of the Primary Principal. The name and the signature in the ID must be clear, and the ID is still valid (not expired). Send the requirements to Fax: 1-520-901-6918Email:

Once the above requirements are complete, your company's Payroll Administrator can contact our Customer Care team to get the new PIN. 


Here's how to contact us:

  1. Open QuickBooks.
  2. Go to Help, then QuickBooks Desktop Help.
  3. Choose Contact Us.
  4. Give a brief description of your issue, then hit Continue.
  5. Pick how you want to get contacted.

For more information about payroll PIN in QuickBooks, you can check below articles:

If you have any other payroll questions, visit us again by commenting below. I'd be more than happy to answer it for you. Have a wonderful day ahead and take care. 

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