Connect with and learn from others in the QuickBooks Community.
When you switch to QuickBooks Online, your QuickBooks Desktop subscriptions are not discontinued automatically. You still need to cancel it manually.
Here's how to cancel your payroll subscription within QuickBooks Desktop:
You can also use this link for reference: Cancel your QuickBooks Desktop Payroll Standard, Enhanced, or Basic service.
Meanwhile, I'd recommend reaching out to our Customer Care Team regarding the refunds and other fee-related concerns. They can discuss this in details.
You can always get back to us if you require additional help in any of the QuickBooks programs.