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Level 1

We were charged double what we paid last year for the same service for quickbooks online. I paid $325 last year and when I went to resubscribe we got charged $755. I

I would like to speak to an agent, can someone help me with this?
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QuickBooks Team

We were charged double what we paid last year for the same service for quickbooks online. I paid $325 last year and when I went to resubscribe we got charged $755. I

Hello there, @lukeaustin81.

 

Since your concern is sensitive and requires confidential information about your Intuit account, I recommend reaching out to our QuickBooks Customer Care Team. They can verify why you're being charged twice and take further action. 

 

Here's how: 

 

  1. Go to the Help menu from the upper-right corner.
  2. Enter "Contact Support" in the message field.
  3. Select I still need a human.
  4. Click the Contact Us button in the reply.
  5. Type your concern in the box, then hit the Continue button.
  6. Choose either Send a message or Get a callback option.
  7. Fill out the necessary fields.
  8. Click Submit or Confirm my call.

 

Note: The support hours of Plus, Essentials, or Simple Start are from 6:00 AM - 6:00 PMMonday to Friday. Then 6:00 AM - 3:00 PM on Saturday. And, if you're using the Advanced version, you can contact us any time on any day.

 

You may visit the QuickBooks Online Help Article to check some of the related posts and articles if you have questions.

 

If you have additional questions, please don't hesitate to leave a message in the comment section. I'll be happier to help. Keep safe, and have a good day

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