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usergandlagent
Level 1

What happens when funds did not move through direct deposit into employees account?

we submitted payroll yesterday and everything looks good but no one received their pay today. What to we do?
1 Comment 1
K_Siman
Moderator

What happens when funds did not move through direct deposit into employees account?

Hello @usergandlagent.  I understand how important it is for our customers to pay employees on time and promptly

 

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of your employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

 

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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