what number do employee's call for help with accessing their w2?

Hey there, @management10. 

Welcome to the Community! I'd be more than happy to point you in the right direction. 

The best route would be for both you and the employee(s) to contact our Customer Support Team through your QuickBooks Online account. Here's how: 

1. Go to the Help ? icon in the top right-hand corner.
2. Press the Contact Us button. 
3. Enter your question and tap Let's talk. 
4. Scroll down and choose to Get a callback. 

Please keep us updated on how the call goes. We want to ensure that your employee(s) is able to get access to their W-2.