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dewayne1
Level 1

What’s up with payroll? Ran payroll on 4/29 to pay employees on 4/30. No money drafted from payroll account and employees were not paid. Can’t get anyone on phone or chat

 
1 Comment 1
Rasa-LilaM
QuickBooks Team

What’s up with payroll? Ran payroll on 4/29 to pay employees on 4/30. No money drafted from payroll account and employees were not paid. Can’t get anyone on phone or chat

Hey there, dewayne1.


Allow me to provide some information on why your employees are unable to receive their direct deposit.


We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.


Phone lines are now open. We temporarily suspended calls to prevent long hold times as we resolved a direct deposit payroll issue.


Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

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