Hi @CarouselDAmes,
I appreciate you for reaching out to us here in the Community. I can help your employee get rid of the error message when logging in to Workforce.
Before contacting support, I suggest letting him use a private browser to open the account and see if the problem continues. It doesn't use the cache, which stores data that creates browser-related issues.
Please use these keyboard shortcuts depending on the browser:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Microsoft Edge: press Ctrl + Shift + P
- Safari: press Command + Shift +N
If he can access the account successfully, let's switch back to the regular browser and clear its cache & historical data. This helps to restore the default setup of the browser.
In case private browsing doesn't work, use other supported web engine to get the best and most secure experience with the program.
If all else fails, please let your employee reach out to us via chat. Currently, a support phone number is unavailable for Workforce concerns.
Here's the link: https://help.quickbooks.intuit.com/prechats/offerings/ViewMyPaycheck-Online-CHAT/15055/view.
Additionally, I recommend visiting the following article to learn how to change the email address or password: View your paychecks and W-2s in QuickBooks Workforce.
Keep us posted if you need anything else regarding accessing a Workforce account. Have a great day.
