Hello there, @warledge.
You'll be prompted with the error when the system detects that the payroll account or payroll item you’re trying to use has been inactivated.
Here's how:
- Click the Workers menu at the left pane to get to the Employees page.
- In the Employee List drop-down, pick Inactive Employees.
You can do the same for the troubleshooting for the payroll items listed on your account and other fields. Here are the steps to verify the status of each fields.
- Go to the Customers, Vendors, Employees, Chart of Accounts, and Product and Services page.
- Click the Gear icon.
- Tap Include inactive.
- Find the item you wanted to reactivate.
- Under ACTION, click Make active.
For additional information about the process, consider checking out this article: Add, edit, or inactivate an employee. Once done, try to run payroll again to double-check.
Please keep in touch if you need anything else. I'll make sure to help.