I am trying to use EESS to get a new employee's information and add them to payroll. I am following the EESS instructions, but when I go to 'Add Employee' there is not option to 'enter an email to start the process. I am using QBO Plus.
Hey there, keneb.
Thanks for visiting the Community for support. I'd be glad to assist you with adding an email to your employee's profile.
In order to have this option, you will need to complete the payroll set up first.
If you still don't have this option, I recommend speaking with a Payroll Specialist. Agents have the necessary tools to look into your account to locate where the problem is stemming from.
You may find this article helpful:
Keep me posted with any further questions. I'll be right here to lend you a hand.
I am trying to use the EESS function that I find in 'HELP' to have the new employee fill in all the information required to add them to payroll. After clicking on the 'Add Employee' button, there option to send the information request to an email is not available.
Thank you for contacting the Community. I'll be happy to explain why the option to send the information request is not available.
There are two common reasons for this. If you have added an accountant or input payroll history, you'd need to add the information for your employees.
For more information on EESS, click here.
If you have any other questions, please let me know below.
When you add an accountant, they have the option to enter your employee's information as well. They are also like a company's admin.
Visit us anytime if you have other concerns. Happy New Year!