When I'm entereing Contractor info in Payroll, why doesn't the Submit button lead to anything? All the required fields are fill, but the button does nothing!

Hi there, @mark401.

I understand how important it is to add your contractor in QuickBooks Online Payroll (QBOP). Let me assist you in completing this process successfully.

Since the Submit button isn’t responding after you complete the contractor’s details, it’s likely that pop-up windows are being blocked. I recommend troubleshooting using the Google Chrome browser.

Here’s how:

1. Open Chrome, click the More menu, and select Settings.
2. Scroll down and click Advanced.
3. Under Privacy and security, choose Content settings.
4. Select Pop-ups and redirects.
5. Change the setting from Blocked to Allowed.
6. (Optional) To allow QBO pop-ups while blocking others:
   • Select Add next to Allow.
   • Enter qbo.intuit.com and click Add.

If you prefer using a different browser, check this article for steps and things to consider: Why doesn't anything happen when I select a button or link?

Click the Reply button below to leave a message if you have any more questions.

Hi there,  @mark401.

I just wanted to follow up to check if the resolution we provided helped resolve your issue. Please let us know if everything is now working as expected or if you’re still experiencing any problems.

We’ll be glad to assist further if needed.