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dawnalicialb
Level 1

When I save a favorite place in mileage tracker sometimes it saves another location as well. They are close on the map but have different addresses

 
3 Comments
Kristine Mae
QuickBooks Team

When I save a favorite place in mileage tracker sometimes it saves another location as well. They are close on the map but have different addresses

I have checked our files, Dawnalicialb. I wasn't able to see any cases similar to yours.

 

We'll have a few steps to fix it. I'll share the articles depending on your mobile:

Let me also add the article on how to automatically track mileage in QuickBooks Self-Employed for future reference.

 

You can get back to this thread if you need more help with this. Keep safe! 

wagtail
Level 1

When I save a favorite place in mileage tracker sometimes it saves another location as well. They are close on the map but have different addresses

I have two saved favorite locations:  home and work. Easy. My home saved location is correct. But the app will not let me save my correct work address. I go into the Manage Favorite Locations edit mode, delete the incorrect address, enter my correct work address, hit save, but it just keeps showing the incorrect address. I have no idea what that address is, but it not my work and not what I have entered. This is ridiculous and f so frustrating.

JamesDuanT
Moderator

When I save a favorite place in mileage tracker sometimes it saves another location as well. They are close on the map but have different addresses

Thanks for joining in on the thread, wagtail.

 

There are different possible reasons why we encounter issues when using mobile apps. It could be that:

  • the app version is not compatible with the mobile's operating system.
  • the app is piled up with cache.
  • there is a connection issue between the app and the server.

I'd recommend updating the QBSE app and the mobile's operating system version. If the same happens after those updates, I'd recommend clearing the application's cache. You can do it through the mobile settings.

 

After that, you can try saving the location again. This should now allow you to save the changes.

 

If none of the troubleshooting steps work, I'd recommend reaching out to our Customer Care Team. They can review our account and further investigate the mobile app issue. You can use this link to reach them: Contact QuickBooks Self-Employed Support.

 

 

Let us know how this goes so we can assist you more in recording the mileage trips.

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