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ewoods
Level 1

When I try to run payroll I get the following message: qbo.onlinepayroll.intuit.com refused to connect. Is quickbooks having a problem?

 
1 Comment 1
JanyRoseB
QuickBooks Team

When I try to run payroll I get the following message: qbo.onlinepayroll.intuit.com refused to connect. Is quickbooks having a problem?

Hi there, ewoods.

 

Thanks for bringing this situation to my attention. Let me help get this sorted out so you can run payroll in QuickBooks Online successfully. 

 

We haven't received any similar reports about this issue, and I appreciate you for taking the time to report this. For the meantime, let's perform troubleshooting steps which is to switch to a different browser. This is a good way to isolate the problem and check if it's caused by the browser. Let's log into QuickBooks Online using a private browser.

 

Here are the keyboard shortcuts to open a private browser: 

  • Google Chrome: press Ctrl+Shift+N 
  • Mozilla Firefox: press Ctrl+Shift+P 
  • Internet Explorer: press Ctrl+Shift+P 
  • Safari: press Command+Shift+N 

If you're able to run payroll with a private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QuickBooks Online, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up. 

 

If the issue persists, I encourage you to get in touch with our QuickBooks Online Support Team. They have the tools to do a screen share and investigate this further.

 

Here's how you can contact our phone support: 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (question mark icon) at the top right.
  3. Click Contact us to connect with a live support agent.

That should do it. Please let me know how it goes by clicking the Reply button below. . I’ll be around to help if you have any other questions. Have a good one. 

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