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finance75
Level 1

When i trying to pay subscribe, i accidentally created a new company and the payment was made to it. But the data remained in the first. is it possible to transfer data?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

When i trying to pay subscribe, i accidentally created a new company and the payment was made to it. But the data remained in the first. is it possible to transfer data?

Did you use the trial account as the first one? And did you click the Buy button to open the second account?

Jovychris_A
QuickBooks Team

When i trying to pay subscribe, i accidentally created a new company and the payment was made to it. But the data remained in the first. is it possible to transfer data?

Thanks fors posting to the Community, @finance75.

 

We're unable to transfer the data from your first company to your new subscription.
 

I suggest canceling your new subscription and resubscribe your first company where the data is.
 

You can contact our Customer Support Team to request a refund since the new company is accidentally created. They have the tools to pull up your account.

Here's how:

  1. Go to Help on the upper right.
  2. Click Contact Us.
  3. Enter your query and hit Let's talk.
  4. Choose to Get a callback.

Our supports are available every 6:00 am-6:00 pm from Monday to Friday and 6:00am-3:00 pm Saturday.

At the same time, you can look for more details to this article: What happens to my QuickBooks data after I cancel?.

 

Please let me know if you need a hand from us. I'll be around to help. Take care!

 

 

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