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pixidoc
Level 3

When setting up my taxes I checked "do not file" for a state but the page is insisting I fill out the rest of the info how do I get around this incompetent programming?

There is no other way to report a bug in quickbooks online payroll and the limited service hours means no one is on to help us when we are migrated to QB payroll after being lied to and told we were not going to be moved.
1 Comment 1
DivinaMercy_N
QuickBooks Team

When setting up my taxes I checked "do not file" for a state but the page is insisting I fill out the rest of the info how do I get around this incompetent programming?

This is not the impression we want you to have, @pixidoc.

 

To further help you with this, I highly recommend reaching out to our Payroll support team. They use specific tools to check your account to verify the root cause of the issue. They can also do a screen-sharing session to check your setup. To connect with them, please follow these steps:

 

  1. Go to the Help menu.
  2. From the Assistant tab, enter a brief description of your concern. Example: Process payroll.
  3. Then, type Talk to a human.
  4. Select Yes, then Get help from a human.
  5. Choose either Start a Chat or Have us call you.

 

Our phone support operation hours starts at Monday to Friday 6 AM to 6 PM Pacific Time. To know more, check out this page: Contact Payroll Support.

 

Our phone support operation hours start on Monday to Friday 6 AM to 6 PM Pacific Time. To know more, check out this page: Contact Payroll Support.

 

Please give them a call and let me know how it goes. I'll be waiting for your response. Thanks for posting here and take care always.

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