This is not the impression we want you to have, @pixidoc.
To further help you with this, I highly recommend reaching out to our Payroll support team. They use specific tools to check your account to verify the root cause of the issue. They can also do a screen-sharing session to check your setup. To connect with them, please follow these steps:
- Go to the Help menu.
- From the Assistant tab, enter a brief description of your concern. Example: Process payroll.
- Then, type Talk to a human.
- Select Yes, then Get help from a human.
- Choose either Start a Chat or Have us call you.
Our phone support operation hours starts at Monday to Friday 6 AM to 6 PM Pacific Time. To know more, check out this page: Contact Payroll Support.
Our phone support operation hours start on Monday to Friday 6 AM to 6 PM Pacific Time. To know more, check out this page: Contact Payroll Support.
Please give them a call and let me know how it goes. I'll be waiting for your response. Thanks for posting here and take care always.