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smiles4life
Level 1

When signigning in to Workforce to look at paystub I am getting the message "We Werent' able toshow your payroll info - refthreshing screen may help"

 
3 Comments 3
Michael K
Moderator

When signigning in to Workforce to look at paystub I am getting the message "We Werent' able toshow your payroll info - refthreshing screen may help"

Hi there, @smiles4life.

 

If you're receiving an error when signing into Workforce, it's most likely related to your browser's cache and cookies. Your browser will store these files to speed up websites, but over time it can become outdated and cause issues in websites like Workforce. To resolve this issue, let's clear your browser's cache and cookies. Just click on your preferred browser below to get the steps.

 

 

If you continue to receive this error after clearing your cache, I recommend getting in touch directly with the Workforce Support Team. It's possible it's related to the link in QuickBooks that needs to be resolved and they'll be able to tell you how to resolve it.

 

Let me know if you have any other questions. I'm here to ensure your continued success. Have a wonderful and safe week ahead!

MJGardiner
Level 1

When signigning in to Workforce to look at paystub I am getting the message "We Werent' able toshow your payroll info - refthreshing screen may help"

I tried clearing the cache on both my chromebook and my phone but im still getting the same message

MadelynC
Moderator

When signigning in to Workforce to look at paystub I am getting the message "We Werent' able toshow your payroll info - refthreshing screen may help"

Thanks for alerting us, @MJGardiner.


Since you’ve already tried clearing your browser’s cache, it would be best to contact our QuickBooks Workforce Support team for further assistance. They can help and provide you a fix to ensure you’re able to check your paystubs online.


You can use this site to chat with our representatives. Please know that they’re only available from Monday through Friday from 6:00 AM to 6:00 PM PST.


Here’s a reference to learn more on how to view your paychecks, W-2s, and personal information in Workforce. This also provides answers to common questions about your account.


If you run into any circumstances along the way, don’t hesitate to let us know. The Community is always here to help. Take care!

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