You can perform troubleshooting by using an incognito or private browsing window when encountering issues approving an employee's time, @jbrock2977. Let me show you how to do this below.
Clearing your browser cache or switching to a private window often resolves problems caused by browser glitches.
- Safari 11 or newer: ⌘+Shift+N
- Chrome: Ctrl+Shift+N
- Safari: Command+Shift+N
If the error doesn't appear while using an incognito window, return to your regular browser and clear its cache and cookies. This helps eliminate any temporary issues affecting the platform's functionality.
If the issue persists, I highly suggest contacting our Live Support Expert for further assistance with this. They are equipped with the right tools to resolve this issue.
Here's how:
- Go to the Help (?) menu at the upper right corner of the page.
- In the Assistant tab, enter Talk to a Human.
- Enter your concern and follow the onscreen prompts.
- Select chat with us or have us call you.
If you need to update or edit employee information in QuickBooks Online, this helpful guide has everything you need: Edit or change employee info in payroll.
We're always here and ready to help whenever you need assistance with managing your employees in QuickBooks Online. Feel free to reach out to us in the Community by responding to this thread. Have a nice day.
