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rhcommodities
Level 1

When trying to set up payroll I have no options in the Title dropdown. What is the issue?

 
3 Comments 3
Pabz_L
QuickBooks Team

When trying to set up payroll I have no options in the Title dropdown. What is the issue?

We can perform some troubleshooting steps so we can fix this, @rhcommodities.

 

This happens if your web browser has accumulated cache as files are being saved to the hard drive. This causes unusual behavior in QuickBooks Online. 

 

To fix this, try to log in using a private window. This isolates issues because this mode will not save the site data. You can use the short cut keys below:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If it works, I recommend, clearing your browser's cache to speed up the loading process of the QBO website and for the system to start fresh. 

 

 You can also use other supported browsers

 

After setting up the payroll, you can now start paying your employees. You can use this article for the steps: Process Or Run Payroll.

 

Feel free to leave a comment below if you need anything else. I'll be around to help until the issue is resolved. Have a good one.

rhcommodities
Level 1

When trying to set up payroll I have no options in the Title dropdown. What is the issue?

I Tried this and it does act different.  Now in the Title dropdown the only option is (choose one) and that selecting that is not good enough.  

Catherine_B
QuickBooks Team

When trying to set up payroll I have no options in the Title dropdown. What is the issue?

I do appreciate your time for following the steps provided by my colleague, director14.

 

Since you're still unable to select a preferred option on the Title drop-down, I'd recommend contacting our QuickBooks support. They can take a look at this behavior and send it over to our Product Team for further investigation.

  1. At the upper-right, click the Help icon.
  2. Click Contact Us.
  3. Under What can we help you with?, enter your concern.
  4. Click Let's Talk.
  5. Select Get a callback or Start a chat.

Here's an article for future reference: Update your business info in online payroll.

 

I'll be here if you have other concerns. You take care and have a great day!

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