It would be my pleasure to help you get the printing of the W-2 forms in alphabetical order..
Ideally, when printing the W-2 forms for employees, it should be in alphabetical order. Since it's not showing that way, we can try logging into your account using a different supported browser.
I need to check if the browser settings are causing the strange behavior to appear. In case the problem persists, I recommend you give us a call. Our Phone Support Team will need to check your account and perform additional troubleshooting to make the printing of the forms in order.
I'm linking an article with the contact information on how you can reach them:
Please let me know if there's anything else I can do to help you succeed. I'll be on a lookout for your response.
I appreciate you taking the time to reach out to the Community. I'd be happy to help point you in the right direction.
I can definitely see how printing W2's in alphabetical order would be beneficial to your business. As a team with a massive roadmap, we have to pick new features based on the value they’ll add to the most users possible.
I'll be sure to submit feedback on your behalf to let them know about the changes you'd like to see made. Also, we would like to hear your product suggestions, this will give us the chance to resolve any problems that may occur and assist us in making our services better.
We aren't able to tell when a feature will be available. We share recent happenings and future developments on our blog. Through this, you're able to get the latest news about QuickBooks Online and what our Product Care Team is working on.
For additional help, feel free to reach out to our Customer Care Team. You can get our most updated contact number here:
If I can be of help while working in QuickBooks, feel free to let me know by adding a Reply below.
Thanks for joining in on the thread, Sandy.
We don't have a timeline of when this function will be available, but I'd recommend sending your feedback, too. You can also contact our QuickBooks Customer Care Team about this. You can follow the steps that RoseMarjorieA provided above on how to reach them.
Let us know if you need anything else.
I have been using QBO payroll since 2012. The W2s have ALWAYS automatically printed in alphabetical order. Every. Single. Year. This is a HUGE problem. I would ask for QBO Payroll software engineers to fix it IMMEDIATELY, but that will never happen. I must print these tomorrow morning, so I'm pretty sure that a miracle will not be happening. So, instead, I get to print up approx 295 W2s that I will then have to alphabetize myself before we distribute them. Wow, what a great use of my time. (pure sarcasm) Oh, and the extra bonus of wasting our valuable time, when I save the PDF of the hundreds of W2's, they will never be in alphabetical order. So, in the future, when I have to re-print a W2 for an old employee, I get to slowly scroll through all of the W2s until I find the needle in the haystack.
I see that QBO changed the format/layout of the W2s this year, so I am assuming that is where the problem came in. Clearly, the software engineers missed a very important step when it came to proper sorting and generating of the data. The QBO payroll software has always been bad, but now I will definitely put it in the "horrible" category.
I know how useful to have a function that allows you to print the W2s alphabetically, Susie.
We have received reports regarding this issue and it is still being fixed by our engineers. I won't be able to provide a timeline of when this will be fixed, but I'd recommend contacting our QuickBooks Technical Support Team. They can add your profile the list of affected users and provide updates about the issue.
I appreciate the feedback and your patience as they fix the issue on the product.
Hey QBO people! Did this issue ever get resolved? As I keep having to issue duplicate W2 forms to old employees who have moved, I am going insane while scrolling through the archived 150+ W2 forms that are not in alphabetical order. Why does the payroll software keep getting worse, not better?
Hello there, SusieSunflower.
I appreciate you for sharing your thoughts with us.
QuickBooks is designed to pull up W2 for all copies and employees name randomly instead of alphabetical. Though it's good to have these forms in an alphabetical order, forms should still be accurate and this should not impact filing forms or distributing the forms to employees.
If I can help you with something else while working with W2's, please let me know. It would be my pleasure to help.
Thank you for your reply, even though it did not provide any helpful information. Like I mentioned in an earlier post, I have been using QBO payroll since 2012 and the W2s have ALWAYS been generated in alphabetical order. ALWAYS. So, someone at Quickbooks has decided to changed the "design" from alphabetical to random. Simply put, that is incredibly stupid and not helpful to your customers. And thanks for mentioning that forms are still accurate. Whew. Since you are functioning (barely) as a payroll company, if the forms were NOT accurate, there would be many more problems. And for the record, it has caused problems with us distributing the W2s. We attached a lot of them to current employee's paychecks and those paychecks are in alphabetically order, so it took us a LOT longer to sort and attach them. Please make sure that we don't have to deal with this problem next year.
Thanks for getting back, SusieSunflower.
I want this to be taken care of.
The update started when the IRS required employee ID's to be included in W2's forms. Since QuickBooks Online always makes sure to meet the IRS guidelines, as an application to this standard, QuickBooks chooses to print invoices based on the sequence of the Employee ID number.
Though I appreciate you for bringing this to our attention and I want you to know that we take note of this.
The Community Team will be updating this thread once we receive progress and updates from our product developers.
Fill me in if you have follow-up questions about this. I'd be glad to clear things up for you.