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norma@greensummi
Level 1

Why are our employees no longer getting email notifications that their pay stubs are ready to be viewed in Workforce? They stopped about a month ago.

 
1 Comment 1
SarahannC
Moderator

Why are our employees no longer getting email notifications that their pay stubs are ready to be viewed in Workforce? They stopped about a month ago.

Hello Norma, 

 

Please be informed that there's an ongoing investigation regarding paystub notifications not being sent to employees after payroll is created and submitted. That's why your employees are not receiving email notifications.  

 

For now, I suggest contacting our Support Team so that they can add your company details to the list of affected users. You'll receive an update via email as soon as information becomes available. 

 

  1. Click on Help in the upper-right corner.
  2. Go to the Search tab and click on Contact Us.
  3. Select Continue.

 

In the meantime, please inform your employees that they can still view their paystubs in Workforce, even if they are not receiving notifications.

 

Additionally, you can visit this article to see payroll reports you can generate according to your needs. It helps you view information about our business, employees, and payroll taxes: Run payroll reports in QuickBooks Online Payroll.  

 

I'm always here to assist with any follow-up questions about viewing pay stubs. Please don't hesitate to ask me anything.

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