Thank you for reaching out to us, triplett12@iclou.
If you have been charged multiple times with your subscription, I'll share with you the possible reasons:
- You are currently using Payroll.
- Sales tax is added to the base subscription price.
- You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
- You recently upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus.
- You turned on the Payroll mid-billing cycle.
- You upgraded from Simple Start/Simple Start to Essentials, or from Essentials to Plus mid-billing cycle.
- You have multiple companies, which means you will be billed for each one.
- You forgot to cancel a subscription (cancelation has to be done manually by the primary admin user).
You can also check on what are the fees for QuickBooks Payments if this is what you are referring to.
If what you mean is none of these scenarios, I'd recommend you contact our support team.
Here's how:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Choose a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
- Ask the community to get help from businesses like yours.
To see the latest payment plans for your product, visit the QuickBooks Payments website.
Feel free to reach back out to me if I can be of more help about the fees. I'll make sure to get back to you as soon as I can.
