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diegojgarza
Level 1

Why can't I link First Entertainment Credit Union to Quickbooks??

 
8 Comments 8
MaryLandT
Moderator

Why can't I link First Entertainment Credit Union to Quickbooks??

Let's find out why you're unable to link First Entertainment Credit Union to your QuickBooks Online account, diegojgarza.

 

I've searched your bank and found out there are multiple names on the list. See the attached screenshot below for your visual guide.

 

You need to make sure you have selected the correct listing or have tried all possible links. You can search by the banking sign-in URL to ensure you are using the correct bank website.

 

Then, try connecting it again. Let me show you how:

 

  1. Go to the Banking menu or Transactions menu.
  2. Select Add account.
  3. Enter the name of your financial institution. When it appears, select it from the list.
  4. Select the link to go to your bank's website. This opens a new window.
  5. Make sure you can access your account through this site. See if you can view your account summary, account history, and account details without any errors.
  6. If you can access everything, sign out of the financial institution's website.
  7. Go back and continue to add the account in QuickBooks Online.

You can also visit this link to help locate your account: Find your bank or credit card account when you connect to online banking.

 

I've added this page to instructions and detailed steps: Connect bank and credit card accounts to QuickBooks Online.

 

Stay in touch with me on how this goes by leaving a comment below. I'm always around whenever you need help connecting First Entertainment Credit Union.

diegojgarza
Level 1

Why can't I link First Entertainment Credit Union to Quickbooks??

Thank you for the instructions. I have tried all of that already, I find my bank, click on it, I use my credentials to log in. Your site sends me an additional code for log in, I use it and enter. It starts to load and I get the error saying that "something unexpected happened" and can't link to my account. 

 

I emailed my bank and they said that First Ent CU is full compatible with Quickbooks and should be able to link. SO I'm lost! I just paid for the subscription and it's not working. I suppose if I can't get this to work I will have to cancel the subscription. 

MariaSoledadG
QuickBooks Team

Why can't I link First Entertainment Credit Union to Quickbooks??

Let me provide you information about your bank, diegojgarza.

 

There's an ongoing issue with First Entertainment Credit Union. Our engineers are working on this to get this fixed as soon as possible. 

 

In the meantime, since you're unable to manually update your bank account, you can download transactions from your bank's website and manually upload them in QuickBooks Online (QBO). Please know this might also create duplicate transactions once you're able to connect your bank again. To correct this, you can exclude duplicate transactions in QBO.

 

Also, I suggest reaching out to our support team to include you in the affected list of users. 

 

Here's how: 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?) at the top right.
  3. Enter your concern, then select Let's talk.
  4. Select Contact Us to connect with a live support agent.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

For future reference, you can check out these helpful articles in case there's anything that you need to find out.

 

Keep me posted with the process and let me know if you have any other concerns. Always remember, we're always here to further assist you.

diegojgarza
Level 1

Why can't I link First Entertainment Credit Union to Quickbooks??

This is what First Ent CU says:

https://www.firstent.org/banking/online-mobile-banking/quicken-reg-conversion

 

So what do I need to do, manually download a QBO file every time I want to update or work in Quickbooks? That doesn't seem like a good solution to me. 

 

For now, I've decided to cancel my subscription after not even a full day of use, due to this issue. 

 

Thanks 

 

Diego 

 

 

MonicaM3
Moderator

Why can't I link First Entertainment Credit Union to Quickbooks??

Hello @diegojgarza,

 

Thank you for providing the information link from FECU. According to the article, QuickBooks is compatible, however, It looks like FECU has changed their digital platform to an upload connection instead of a direct feed. Although WebConnect is not quite as quick as a direct feed, it is still an easy process. I'd be happy to walk you through it anytime.

We are always here for you and would love the opportunity to continue to help you power prosperity in your business.

rebco411
Level 1

Why can't I link First Entertainment Credit Union to Quickbooks??

I use 2019 QB Mac Desktop and have issue with my FECU credit card transactions. I tried importing the qbo file and QB only lists Other Current Liability accounts as options to import. I tried re-categorizing my account as Other Current Liability instead of Credit Card-- that didn't work work, nothing came up on the menu. The only option it's offering is to set it up as a new account in my Chart-- but this is an existing account and I don't want to duplicate files.

IamjuViel
QuickBooks Team

Why can't I link First Entertainment Credit Union to Quickbooks??

I can help you sort this out, @rebco411.

 

Let's start fixing this unexpected behavior by making sure that your QuickBooks software is updated to the latest version. This ensures that the program displays the latest features and resolve issues such as crashing updating your default statement email template. Here's how:

  1. Open the QuickBooks drop-down menu.
  2. Select Check for QuickBooks Updates.
  3. On the prompt window, click Install Update.
  4. Hit Install and Relaunch.

Now, you can start importing your FECU credit card transactions. Here's how:

  1. Go to the File menu.
  2. Select Import, then choose From Web Connect.
  3. Choose the .qbo file you want to import, and then click Open.
  4. Select the First Entertainment Credit Union, then click Continue.
  5. When QuickBooks finishes importing transactions, click OK.

Once completed, you'll see your credit card transactions in the Downloaded Transactions window. You can now review, categorize and match them to your existing entries. You can refer to this article for the detailed steps: Add and match transactions in QuickBooks Desktop for Mac.

 

If the issue persist, you can run the QuickBooks Verify and Rebuild tool to make sure your data is error-free. This is a built-in tool that auto-detect and self-resolves any minor company file data issues.

 

Always feel free to visit us here if you have other questions or concerns when using QuickBooks. I am  always here to help.

Fiat Lux - ASIA
Level 15

Why can't I link First Entertainment Credit Union to Quickbooks??

@rebco411 

Utilize the trial version of this app. Did you encounter the same issue?

https://www.moneythumb.com/?ref=110

 

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