Why does box 12 of the W-2 not save my information when I try to edit it?

Hello, @SusanMMT. I appreciate your efforts so far and understand how important it is to get your W-2 updated.

The issue is likely caused by your browser’s cache. Browsers save data to speed things up, but these stored files can eventually clutter the system and prevent new information from saving.

To fix this, we need to bypass that old data using a private or incognito window. This provides a clean slate to ensure your edits stick.

Try these keyboard shortcuts:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

You can also use another supported browser for the best experience when using QuickBooks.

Feel free to click the Reply button if you have clarification or additional concerns. I'm always here to help!

Hello there, @SusanMMT 

Just checking in to see if the solution we shared worked for you. Did it fix the issue, or are you still having difficulties?

We'll be glad to help if you need any more assistance!