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Why does my payroll message say I am not a member when

why am I getting a message that my membership is not up to date and it is ?


1 Comment
QuickBooks Team

Re: Why does my payroll message say I am not a member when

Hello there, @Tina Tonello.


Welcome to the Community. I’m here to help you fix this error message and ensure you’re able to run payroll in no time.


Intuit’s payroll services for QuickBooks are subscriptions that renew automatically. If the automatic renewal isn’t successful, or the card or bank details on file are outdated, you will get subscription alerts.


You need to update your billing information in order to fix the issue. Here’s how:
1.    In the Payroll Service Alert window, click the Reactivate Account button.
2.    Sign in using your Intuit Account login.
3.    Select the Reactivate link in the Service Information screen.
4.    Review the details of your payroll service, then click Proceed to Checkout.
5.    Choose a Payment Method or you may choose to add new payment information. 
6.    Enter the Card Security Code and click Submit, then Continue.
7.    Click Place Order, then Next.
8.    Hit Return to QuickBooks.


Take a look at this article for your reference: Update or renew your subscription.


You can also update or switch your payment method through the QuickBooks Payroll Account Maintenance page. For the details and steps, please check out this article: Update billing for Desktop payroll subscription.


That should do it. Let me know how it goes after performing these steps. If you need anything else, leave a reply below. I’ll be here to keep helping. Wishing you and your business continued success!