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Experienced Member

Why does my TASKS show payroll items past due when there is no payroll due?

 
3 Comments
QuickBooks Team

Re: Why does my TASKS show payroll items past due when there is no payroll due?

Thank you for reaching out to us, @george16.

 

Let's go to the payroll tax center, and see if you've recorded the tax payment.

 

The next payroll due should be in the future date to determine that the payroll schedule is correct. If the next payroll is not up to date, then you'll have to run the payroll.

 

If you haven't record a tax payment, you can follow these steps:

  1. Select Taxes from the left menu.
  2. Select the Payroll Tax tab.
  3. Click Pay Taxes.
  4. On the Pay Tax page, select Record payment for the tax you want to pay.
  5. For the Payment Date, select Other and enter the actual date the payment was made.
  6. Enter the check number.
  7. Select Approve and print
  8. Once done, it will clear the taxes from showing due.

You can also check this article for more details on how to record a payroll tax payment.

 

Also, if you want to learn some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for your guidance.

 

Please don't hesitate to leave a comment below if you have any other concerns. We're always here to help. More power in your business!

Experienced Member

Re: Why does my TASKS show payroll items past due when there is no payroll due?

The problem is I have run all my taxes and it still says I have taxes past due.  Why does it not clear the taxes due in the reminder???

QuickBooks Team

Re: Why does my TASKS show payroll items past due when there is no payroll due?

Thanks for coming to the Community for help, @george16.


Let’s perform some basic troubleshooting steps to check if the problem is browser related. Sometimes cache tends to hold onto information and, after a while, it can cause issues in the web pages like errors inside QuickBooks.


You can start by loading the site using a different browser or a private window. Here’s how:

  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox

If this works, make sure to regularly clear cache to continue using it without any problem. Here’s an article to help you with the process: Clear cache and temporary Internet files.


On the other hand, if you continue to receive the same result, I recommend getting in touch with our Payroll Support Team for assistance in verifying the root cause of the taxes showing past due in QuickBooks.


Here’s how to get in touch with support:

  1. Sign in to your QBO account.
  2. Go to Help at the top right.
  3. Click Contact Us to connect with a live agent.

That should do it. Touch base with me here and let me know how the call goes. I’m always ready to help. Have a good one!