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janelle4
Level 1

Why does workers comp YTD show zero in paycheck detail under Company Summary and Payroll Liability Balances but shows correctly in workers comp detail report?

 
3 Comments 3
RCV
QuickBooks Team
QuickBooks Team

Why does workers comp YTD show zero in paycheck detail under Company Summary and Payroll Liability Balances but shows correctly in workers comp detail report?

Let's perform some troubleshooting steps to get the Workers Compensation calculation working, janelle4.

 

The moment you enter the number of hours/rate with the WC Code, QuickBooks will automatically reflect the calculation in the Company Summary section. Then, the total amount will be posted to the Amount and YTD column of the paycheck. 

 

In your case, the amount in the YTD column is zero, we can try creating a sample paycheck for the same employee. Then, make sure there's a rate, number of hours and you enter the code in the WC Code section of the paycheck. 

 

If it works, try running Verify Data and Rebuild Data utilities to fix any data issues in your company file. Just follow the steps and details in this article: Verify and Rebuild Data in QuickBooks Desktop.

 

Then, void the affected paycheck (if it is a manual one) and recreate it. 

 

If the same thing happens, it's possible there's a damaged data in your software. You can check out this article to troubleshoot the issue: Fix data damage on your QuickBooks Desktop company file. You can also repair QuickBooks Desktop. to fix any damaged components in the software.

 

I have a link here that provides you with articles about managing your payroll: https://quickbooks.intuit.com/learn-support/en-us/payroll-management/07?product=QuickBooks%20Desktop....

 

Please touch-based with me if you need a hand with running payroll reports or any QuickBooks related. I'm always here to help. Keep safe and healthy. 

JanelleRamm
Level 1

Why does workers comp YTD show zero in paycheck detail under Company Summary and Payroll Liability Balances but shows correctly in workers comp detail report?

I tried creating the sample paycheck as outlined and when I enter the number of hours (rate and WC Code does not get entered, it is automatic), QB does not automatically reflect the calculation in the Company Summary.  That is the problem, it should but it is not doing that. 

 

I ran the Verify Data and Rebuild Data and it fixed some things but nothing major.  I don't think this is the issue.  The workers comp reports are working perfectly.  They show gross wages, and correct WC premium.  I have checked the expense account (Insurance - Workers Comp) and it is zero balance with zero for each employee and the liability account (Workers Comp Payable) is also a zero for each employee and has a negative balance because it is only showing payments.

I guess I can make a journal entry to DR the Insurance - Workers Comp Expense account and CR the Workers Comp Payable account but this seems like it is not the ideal way to do this since QB should be doing it automatically.  Any more ideas?

Thank you.

RenjolynC
QuickBooks Team

Why does workers comp YTD show zero in paycheck detail under Company Summary and Payroll Liability Balances but shows correctly in workers comp detail report?

Thanks for reply, JanelleRamm.

 

You can record a journal entry and consult with your accountant for advice. I'd also recommend reaching out to our Customer Care Team, so we can pull up your account and check your reports. 

 

Before doing so, please check our support hours here: Support hours and types. Then, follow these steps:

 

  1. Go to Help > QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact Us link at the bottom.
  3. From the Contact Us page, select any topics.
  4. Under Here's how to connect with a QuickBooks expert section, click the Get Phone Number or Start a Message button.

If you have any additional questions, you can always leave a comment on this thread. Take care and stay safe.

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