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Level 1

Why have the payroll notifications stopped?

5 Comments 5
Ashley H
QuickBooks Team

Why have the payroll notifications stopped?

Let's take a look at your payroll notifications for QuickBooks Online, @disbursements.


To clarify, are you referring to the email notifications for payroll? If so, in just a few steps, you can review your email preferences for your payroll. These notifications include payroll-related tasks, such as payday notifications or form filing reminders. Here's how you can customize the settings:


       1. Go to the Gear icon, then Payroll Settings.



       2. Navigate to the Preferences tab, then Email Preferences.



       3. Scroll down to Customize Email Preferences to make changes to who receives the notification and when to receive the notification.



       4. Hit OK to save changes.



That's all there is to it! To learn more about this process, you can refer to Customize payroll email notifications.


I'd also like to provide you with this Community article that provides an overview of QuickBooks Online Payroll: Set up payroll.


However, if you're not referring to the email notification, please let me know so I can get you on the right track. I'm always here to help in any way that I can. Have a great rest of your day.

Level 1

Why have the payroll notifications stopped?

When I go to Payroll Settings, I don't see those different tabs in the screenshot you posted.


Instead, I see just one screen with:

Email notifications (but with no option for Accountant vs Client)

Shared data

Bank accounts

Direct deposit




How do I get to the screen referenced in ?

QuickBooks Team

Why have the payroll notifications stopped?

I appreciate you for following the steps provided by my peer above, @CPA_CITP.


Accessing and make changes to your payroll settings is quick and easy. However, only the master admin can view the payroll settings.


If your access is for master admin, we can perform some basic troubleshooting steps to fix the issue. It could be that the stored caches and cookies in the system are the reason why you experienced this unusual behavior. We can start by accessing your QuickBooks account in a private/incognito browser.


Feel free to use these shortcut keys:

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Once you're in, let's try to customize your payroll settings again. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files. Alternatively, we can use other supported browsers to further isolate the issue.


Also, there are several payroll reports you can use to view useful information about your business and employees. Here is the list of payroll reports available in QuickBooks Online Payroll.


I'm just a post away if you have any other concerns or follow-up questions. Stay safe and healthy.

Level 1

Why have the payroll notifications stopped?

I show as "Firm Master Admin", yet I am still not seeing the options, even using a Chrome Incognito mode session.

QuickBooks Team

Why have the payroll notifications stopped?

I appreciate the steps you've performed trying to fix the issue, @JamieW1.


Since the behavior continues after trying the troubleshooting steps, I encourage reaching out to our Support Team team. This way, a representative can review the root cause of the error and can investigate this further.


Here's how:

  1. Here's how:

  2. Sign in to your QBO account.
  3. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  4. From there, select the Contact Us button.
  5. Enter your concern in the description box and click Let's talk.
  6. Choose either Start a chat or Get a callback.


I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support

In the meantime, I'd suggest visiting our Community Help website that shares helpful articles to read on topics like account management, banking, reports, and more. Just select a subject from the Topics drop-down menu.


You can leave a comment below if you have any questions. I'm always here to help. Have a good one.

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