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Why is Option to e-file my state's payroll forms and payments are not available? I have connected my bank information but still not an option at the state level?

 
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QuickBooks Team

Re: Why is Option to e-file my state's payroll forms and payments are not available? I have conne...

Let's make sure that your Electronic Services for the state is activated, sales43.

 

When processing the Electronic Services (E-Services) enrollment, you have the option to activate either Federal or State e-services or both. Make sure when you processed it, you included the state. If not, you'll need to process another enrollment for the state e-services.

  1. Go to the Gear icon and select Payroll settings.
  2. Select E-file and E-pay.
  3. Check the box for the state.
  4. Hit Next and follow the on-screen instructions.

eservices.PNG

 

Also, state e-services enrollment may take longer than usual to complete, depends on which state you're from. And there are states where e-services isn't offered. 

 

If you already did this and still unable to e-file, I'd suggest contacting our live agents to help check your account investigate this issue.

  1. Go to the Help icon and select Contact us.
  2. Give a brief description of your concern.
  3. Hit Continue.

Please let me know if you have other concerns. Have a great day!

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